Enhance Your Team's Knowledge with the Best Chrome Extension

Is it possible to remove the Guru icon that shows on every page now?

The new lightning triggers feature is not helpful, it should have an off button. It pops up on salesforce constantly and disrupts workflow. Other than that annoying feature I am not sure what this extension does. I'd give it 0 stars if I could. It has the feel of the 90s microsoft paperclip that tried to help and only got in the way.

In Guru, your team organizes knowledge into what are basically folders (Collections and Boards if you want to use their terminology). For some astounding reason, they just purposefully removed the ability to browse through these folders. For example, you might have a Sales folder and a High Value subfolder within that, with some canned responses a rep might want to use for high value sales opportunities. With this update, you can no longer view and look through these folders. All of your knowledge/articles are in one huge heap, with no folders, and the only way to find things is via search. Just astoundingly bad product design in my opinion. Its crippled our team's (and many others I'm sure) ability to find things quickly.

Horrible Customer Experience and Account Management, stay away from this company! We signed a one year contract with them and used the product for nearly 3 years. We notified them we were using it month to month as we were evaluating options that had both LMS and Learning as well as knowledge base. They tried to hold us to a contract well past term and sent to collections without even talking to us. We spent tens of thousands of dollars with them and fulfilled our contract and they treated their customers like this. Horrible experience and they lost a customer and reference for life. I would not do business with this company as you are just a dollar-figure to them and do not care about relationship or finding a solution for the customer. Steer clear of them and find other options with better relationship-focused values.

Beware of this company. They seem nice but if you need to change services, they will not allow any refunds at all. Even if you cancel after 7 days they will keep the entire year payment. I would suggest to only do monthly so you won't lose big money

Great extension for a great service. My biggest wish is that they add an option for the extension to toggle the visibility of the tab. I would rather hide the tab and only display the pop-out by clicking on the extension itself.

Guru chrome extension is revolutionary! it is the best tool for any businesses knowledge culture needs. 10 out of 10!

Brings knowledge to me.

It works great for me. thanks to Developers

Guru itself is fine. I suppose it's a matter of personal preference, but for me this extension is not useful. It causes all Guru links to open in a popup that covers the current page's content, and implements its own tab system. Opening the link in a new Chrome tab is far more usable and less jarring.